Refund policy

Refund & Return Policy

All sales are final. Every Private Label Fragrance product is made to order for you, so we don’t accept returns or exchanges, and we don’t issue refunds, on any order. This includes private-label and fully custom products, stock items, sample packs, testers, and custom scent replication services. Please review your order summary carefully before you submit payment, including fragrances, quantities, specifications, your shipping address and your label files.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If anything arrives damaged or defective, or you received the wrong item, email info@privatelabelfragrance.com within 48 hours of receiving your order. Include:

• your order number;

• a short description of the problem; and

• photos of the affected items, the packaging and the shipping label.

International orders and orders shipped to a freight forwarder must also include an unedited unboxing video showing the package being opened and the affected items. If you ship through a freight forwarder or your own shipper, your order counts as delivered when it is delivered to or picked up by them, and the 48 hours start then.

Please keep the items and all packaging until your claim has been reviewed. If we confirm that an item is damaged, defective or incorrect, we will, at our discretion, replace the affected units or issue store credit for them. Refunds are not issued. Claims reported more than 48 hours after receipt can’t be accepted. This process is the only exception to our all-sales-final policy, and we don’t offer a separate product quality guarantee. See Section 7 of our Terms & Conditions.

Custom orders

Custom orders, including custom material selections such as clear glass vessels and clear or translucent labels, are final sale. See Section 2A of our Terms & Conditions.

Customer-supplied artwork

Labels are printed exactly as submitted. Errors in customer-supplied artwork aren’t considered defective or incorrect items. See Section 14 of our Terms & Conditions.

Questions?

Private Label Fragrance, LLC · 220 Kelly Drive, Waco, TX 76710
info@privatelabelfragrance.com · 949-392-8866

See also our Shipping Policy and Terms & Conditions.